The leading customer satisfaction awards in fleet have been announced, with Marshall Leasing and Ogilvie Fleet picking up the awards for offering the best service for fleets of up to and from 250 vehicles respectively. For Ogilvie it was a particular triumph, being an impressive seventh year in a row.
Audi was the best fleet manufacturer in terms of all-round fleet proposition, an award it also collected last year, jointly with BMW, while Jaguar topped the list for most-improved fleet manufacturer for the second year in a row.
From a sales perspective, Mazda was ranked top for fleet drivers in the order and delivery of vehicles, while Mercedes-Benz was ranked number one in fleet dealer aftersales.
The top dealer group for fleet sales was Norton Way Group, with Perrys Motor Group earning the prize for aftersales.
The leasing awards are decided via extensive monthly surveys of fleet operators, with the winners achieving the highest combined results over the last 12 months. For the dealer and manufacturer awards, drivers are contacted immediately after key events such as servicing, tyre replacement, vehicle breakdown or an accident via Experteye’s Touchpoint system. The results come from feedback from more than 60,000 drivers.
The best and most improved manufacturers for fleet are decided via leasing company’s “senior decision-makers” rating each brand on their fleet proposition.
“To win an Experteye award, you need to be meeting the needs of the fleet sector and company drivers better than anyone else,” said Experteye’s chairman and founder, Rick Yarrow. “With no judging panel, and no submission process, the winners are the companies that top their category based on customer and driver feedback, which is why an Experteye Award is so sought-after.
Company Car Today is working with Experteye on a new survey called DriverView to determine which company cars and vans are best serving the fleet industry. To have your say, go to Company Car Today DriverView survey.