The InstaVolt network has topped the table for satisfaction among publicly accessible electric vehicle charging networks, as revealed by Zap-Map in its annual survey, although the Tesla network available solely to the brand’s drivers recorded the highest overall score. The Instavolt network retained its position for the third year in a row.
Third in the table was Osprey, formerly known as Ingenie, moving up from eighth last year to push Pod Point out of the top three.
“A new generation of drivers want to arrive at a charge point and be confident that it will be simple to use and a trouble-free experience,” said Dr Ben Lane, co-founder of Zap-Map. “They are quick to pick up that different networks offer varying levels of service, and will actively visit networks that provide a reliable and easy-to-use experience.”
Ecotricity’s Electric Highway finished bottom of the 16 networks rated by 1500 Zap-Map customers, also placing it bottom for reliability and ease of use, with EV drivers commenting that the units are old, poorlu maintained and frequently out of service.
Charge Your Car and Source London networks also ranked in the bottom three.
“The Zap-Map user rankings also highlight which networks urgently need to improve their charging services,” comtinued Dr Lane. “As the EV market moves from early adopters to the mass market, EV drivers just want to be able to charge without any fuss. Poor-performing networks will need to take a long, hard look at the quality of the services they offer if they want to retain their customers as the EV market grows apace.”
EV drivers were also asked to rank the factors that are most important to them when choosing a charge point. Reliability remained the key factor, followed by ease of use and cost, with local amenities a distant fourth.