Toyota FS launches fleet call centre service
Toyota Financial Services (TFS) has launched Business Drive Direct, a new call centre service for fleet and business customers.
Operatives will be able to help with vehicle sales, contract hire and finance and advise on services provided by the customer’s local retailer, as well as organising vehicle deliveries.
The free service operates betweem 8.30am to 6.00pm on weekdays, via a Freephone number, 0800 470 0445. Customers will also be assigned dedicated account managers and the service is to extend to Lexus later this month.
“We are able to go beyond supporting our business and fleet customers with their vehicle purchases to help them form a strong relationship with their retailer, right from the outset,” said Eamonn Warters, director of sales and marketing Programmes for TFS.
“In the past, their choice of retail partner may have been restricted, but our active programme of localisation has opened up new options that can save the customer time and money.
“There is a potential environmental benefit as well, with customers not having to travel so far for vehicle collections, servicing and repairs.”
Submit your views on Bristol’s charging network
Cenex and the Energy Saving Trust have launched a public consultation to assess the suitability of Bristol’s current electric vehicle charging network.
The organisations are appealing to both businesses and individuals who use the network – or those who would like to operate an electric vehicle in the future – for views on how it should be run, managed and supported.
“As one of the last few remaining free-for-use networks in the UK, the SourceWest chargepoint network has done an excellent job of supporting the uptake of low emissions vehicles in the region,” said Luke Redfern, business development and projects manager at Cenex.
“To achieve the ambitious targets set by the Council we recognise that more chargepoints are needed to reduce charging and range anxiety. This is an excellent opportunity, for both existing and potential new low emission vehicle drivers, to input into the future of this network, and help us identify locations that will help electric vehicle driver numbers increase, and ultimately improve air quality in Bristol.”
Used diesel prices stay strong
Prices of second-hand diesel cars sold by auction firm Aston Barclay rose during 2016 and 2017, dispelling views that values have tanked.
The firm said that average diesel prices increased by £601 to £8,829 between quarter one of 2016 and quarter four of 2017. Ex-fleet diesels reached a two-year high, rising by 11.4% to £10,076 in quarter four of 2017, which was helped by a fall in average age and mileage to 41.1 months/54,415 miles.
“2017 delivered a stable used car market, with used diesel demand and prices remaining strong,” said group operations director, Martin Potter (pictured).
“We are confident the market will remain buoyant until the Easter break, where it could suffer from a seasonal slow-down. The continued fall in new car sales will see fewer dealer part exchanges entering the used market, but higher used car volumes are likely to balance this shortfall in 2018 as cars come back from the peak new car sales years of 2013 and 2014.”